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  • Customer Service Rep- Full Time Afternoon Shift

    Tiger Plumbing, Heating, Air Conditioning & Electrical Services
    Job Description
    Customer Service Representative Full Time Afternoon Shift
    Tiger Plumbing, Heating, Air Conditioning and Electrical Services

    http://www.trusttiger.com for details on how to apply and more job opportunities!
    ·         Customer Service
    ·         Collinsville, IL, USA
    ·         Full Time
    paid vacation, holidays, sick time, health and dental insurance, opportunity for growth, retirement package and year round work
    We are a growing local company and we were recently named one of the Best Places to work in Illinois and listed in the top 5 Top Work Places to work in the St. Louis area in the small businesses category. We are looking for a Customer Service Representative to join our team!  We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be drug-free and undergo a background check.
    Responsibilities:
    Ensure customers receive exceptional service through a consistent, pleasant and friendly phone voice
    Convert incoming customer calls into booked service appointments
    Make outbound phone calls to valued service agreement members to schedule maintenance appointments
    Prioritize customer calls and work with management to assign the best technician to each appointment
    Keep records of service calls
    Update and maintain service management system with complete notes and current status
    Audit and close completed work orders
    Maintain clear and concise communications with department managers, crew members and customers
    Manage the whereabouts and needs of field technicians
    Participate in on-going training; including weekly group listen and critique of recorded calls
    Clerical duties; organizing/building technician packets, filing, etc.

    Qualifications:
    Strong organizational, customer service and time management skills
    Ability to multi-task in a fast-paced environment
    Display motivation, enthusiasm and drive to keep team members on task and successful
    Ability to use satellite tracking to help manage fleet of trucks
    Proficient computer skills
    Strong verbal and written communications
    Superior problem-solving skills
    Ability to work independently
    Excellent phone communication skills
    Availability to work nights, weekends and other non-traditional business hours
    Contact Information