Customer Service Rep- Full Time Afternoon Shift

Tiger Plumbing, Heating, Air Conditioning & Electrical Services
Job Description
Customer Service Representative Full Time Afternoon Shift
Tiger Plumbing, Heating, Air Conditioning and Electrical Services

http://www.trusttiger.com for details on how to apply and more job opportunities!
·         Customer Service
·         Collinsville, IL, USA
·         Full Time
paid vacation, holidays, sick time, health and dental insurance, opportunity for growth, retirement package and year round work
We are a growing local company and we were recently named one of the Best Places to work in Illinois and listed in the top 5 Top Work Places to work in the St. Louis area in the small businesses category. We are looking for a Customer Service Representative to join our team!  We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be drug-free and undergo a background check.
Responsibilities:
Ensure customers receive exceptional service through a consistent, pleasant and friendly phone voice
Convert incoming customer calls into booked service appointments
Make outbound phone calls to valued service agreement members to schedule maintenance appointments
Prioritize customer calls and work with management to assign the best technician to each appointment
Keep records of service calls
Update and maintain service management system with complete notes and current status
Audit and close completed work orders
Maintain clear and concise communications with department managers, crew members and customers
Manage the whereabouts and needs of field technicians
Participate in on-going training; including weekly group listen and critique of recorded calls
Clerical duties; organizing/building technician packets, filing, etc.

Qualifications:
Strong organizational, customer service and time management skills
Ability to multi-task in a fast-paced environment
Display motivation, enthusiasm and drive to keep team members on task and successful
Ability to use satellite tracking to help manage fleet of trucks
Proficient computer skills
Strong verbal and written communications
Superior problem-solving skills
Ability to work independently
Excellent phone communication skills
Availability to work nights, weekends and other non-traditional business hours
Contact Information

Printed courtesy of www.discovercollinsville.com/ – Contact the Collinsville Chamber of Commerce for more information.
221 West Main St., Collinsville, IL 62234 – (618) 344-2884 – info@discovercollinsville.com