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  • Full-time Dispatcher/Outbound Caller (Mostly evenings & weekends)

    Tiger Plumbing, Heating, Air Conditioning & Electrical Services
    Job Description
    Full-time Dispatcher/Outbound Calling Specialist (mostly evenings & weekends)
    HOURS OF AVAILABILITY NEEDED:
    -Monday through Friday: until 8PM(closing shift)
    -Saturday: 8AM-7PM
    -Sunday: 9AM-4PM
    -These times are not your scheduled hours but the hours that you would need to be available to be scheduled for work
    -Amount of hours is between 32-40 per week
    WHO WE ARE:  
    Tiger Plumbing, Heating, Air Conditioning, & Electrical Services
    1902 Vandalia Street, Suite 100
    Collinsville, Illinois 62234
    ABOUT TIGER:       
    • 26 years in the business & growing since 1993
    • Named in the Top Places to Work in STL area & Best Places to Work in IL for 4 years in a row 
    • We are on the list of INC's 5000's Top Growing Small Businesses in the Country
    HOW TO APPLY: FOR YOU:
    • Full benefits: medical, dental, vision- available for dependents too!
    • Paid time off: holidays, sick days, and vacation
    • Life insurance
    • Retirement option
    • Weekly bonus opportunities!
    RESPONSIBILITIES:
    • Schedule service appointments and dispatch field technicians throughout the day
    • Update and maintain service management system with complete notes and current status
    • Maintain clear and concise communications with department managers, crew members, and customers
    • Manage the whereabouts and needs of field technicians
    • Open, create, schedule, and update all work orders, daily
    • Be professional and establish customer rapport, encouraging repeat business
    • Respond to customer requests, resolving issues and promoting the brand
    • Ensure quick and accurate dispatch of incoming service calls
    • Update customers throughout the day on the technician's progress
    • General office duties
    • Answer incoming calls as needed
    • Outbound calling to current customers to schedule maintenance appointments when needed
    REQUIREMENTS:
    • Ability to multi-task in a fast-paced environment
    • Display motivation, enthusiasm, and drive to keep team members on task 
    • Ability to use satellite tracking to help manage fleet of trucks
    • Proficient computer skills, including the use of MS Office Applications
    • Strong verbal and written communications
    • Problem-solving skills
    • Ability to work independently
    • Excellent phone communication skills
    • Nights and weekend shifts are required(latest until 8pm)
    • Outstanding organizational skills
    • Highly motivated, ability to work individually and also in a team environment
     
    TIGER PLUMBING, HEATING, AIR CONDITIONING AND ELECTRICAL SERVICES
    1902 VANDALIA STREET, SUITE 100
    COLLINSVILLE, ILLINOIS 62234
     
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