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  • Customer Service Representative

    American Family Insurance- Jeremy Vacca
    Job Description
    Role Title:         Customer Service Representative
    American Family Insurance, located in Collinsville, IL is seeking an outgoing, LOCAL, customer service professional to join their team.
    Location: Collinsville, IL (Local candidates preferred)
    Hours: 30 + hours a week
    Compensation:  $12-$15 an hour/depending on experience.
    The Customer Service Representative provides an excellent customer experience for potential and existing customers. Answering incoming calls, coordinate mail and take and process payments over phone and in person.  Assists the agency owner with any and all sales, new customers and retaining current customers.
    Customer Service
    • Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
    • Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
    • Processes changes to existing accounts and policies
    • Serves as a liaison on behalf of the customer between the agency and various business partners
    • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed
    Agency Operations
    • Schedules appointments with existing or prospective customers for agency employees
    • Performs daily administrative functions to assist the agency owner, office manager or sales unit manager
    • Assists with set up and execution of agency events
    • Assist with cash handling and banking activities
    Insurance Sales 
    • Participates in reviews of existing coverages and may advise customers regarding policy options
    • Estimates and quotes policy premiums complying with underwriting guidelines
    • Identifies cross-selling opportunities during customer interactions and takes appropriate action
    • Contacts appropriate business partners for guidance when needed
    • Valid driver’s license required
    • Property and Casualty license (must be able to obtain- preference if you are already licensed)
    • Life and Health license (must be able to obtain-preference if you are already licensed)
    Role Requirements
    • Demonstrated customer service experience
    • Effective communication skills
    • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
    • Solid knowledge and understanding of basic mathematical skills

    Interested in position can apply:
    Jeremy Vacca
    No Phone calls please.
    Contact Information