Part time Dispatcher - Tiger Plumbing, Heating, Air Conditioning & Electrical Services
Tiger Plumbing, Heating, Air Conditioning & Electrical Services
PART TIME Dispatcher (part time)
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· Customer Service
· Collinsville, IL, USA
· Part Time
We are a growing local company and we were recently named one of the Best Places to work in Illinois and listed in the top 5 Top Work Places to work in the St. Louis area in the small businesses category. We are looking for a Dispatcher to join our team! We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be clean-cut, drug-free and undergo a background check. Dispatch/CSR Job Duties: Answer phones, schedule service calls and dispatch field technicians Keep records of service calls Update and maintain service management system with complete notes and current status Audit and close completed work orders Maintain clear and concise communications with department managers, crew members and customers Manage the whereabouts and needs of field technicians Open, create, schedule and update all work orders, daily Be professional and establish customer rapport, encouraging repeat business Respond to customer requests, resolving issues and promoting the brand Participate in training to boost sales Ensure quick, accurate dispatch of incoming service calls. Update customers throughout the day on the technician's progress General office duties Candidates must possess the following qualities: Ability to multi-task in a fast-paced environment Display motivation, enthusiasm and drive to keep team members on task and successful Ability to use satellite tracking to help manage fleet of trucks Proficient computer skills, including the use of MS Office Applications Strong verbal and written communications Superior problem-solving skills Ability to work independently Excellent phone communication skills Nights and weekend shifts are required Outstanding organizational skills