Regulatory Compliance Administrative Assistant

Regulatory Compliance Administrative Assistant 
Hospice of Southern Illinois is a not-for-profit, free-standing, community-based hospice offering Southern Illinois and St. Louis Metro-East communities a range of services for people of all ages at the end of life. We have been providing compassionate care to terminally ill patients and their families in their home or a home-like setting since 1981. Since that time, we have continued our mission to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Our reputation is a direct result of our desire to do more than what is required or expected. This can be seen in the passion and commitment of our employees and volunteers to provide excellent hospice care through all the services we provide. A career in hospice care at Hospice of Southern Illinois is a calling. Is it calling you? We are currently hiring for the Regulatory Compliance Administrative Assistant position that would be based out of our Belleville, IL office.
 
Regulatory Compliance Administrative Assistant Position Summary

• Position Summary: As an integral member of the Regulatory Compliance team, enhances the effectiveness of the department by providing exceptional customer service to internal and external customers.  Provides clerical and operational support.  Oversees the daily clerical operations of the office to improve efficiency to meet organizational objectives.  This position reports to both the Regulatory Compliance Quality Manager as well as the Regulatory Compliance Education Manager.
• Pay: $18.83 Hourly. Full-Time Non-Exempt Position
• Schedule: Monday- Friday 8:30 AM- 5:00 PM.
• Location: Would be based out of the Belleville, IL Patient Services Office, but would also need to visit the Marion, IL Patient Services Office. This position has access to use the Company Vehicle for company related business. If the company car is not available for use, you would receive Mileage Reimbursement of .70 cents per mile for driving your personal vehicle.
• Hospice of Southern Illinois is certified by the State of Illinois and is in compliance with the registration requirements of the Illinois Equal Pay Act.
• By applying, you are consenting to being contacted via phone call, text, or email regarding your application for this position.
• Benefits and insurance offered include paid-time off, extended illness benefits, health, dental, vision, life insurance, short-term & long-term disability insurance, 403(b) retirement plan. Please see below and the FAQ on benefits on www.hospice.org/careers  for additional details.
• To apply online or for further information about our company, the position, and benefits, please visit www.hospice.org/careers.
• For any questions or concerns, please contact HR Generalist Jade Gutierrez at (618) 310-7129 or email jgutierrez@hospice.org .
• EOE

 
Position Requirements

1. Education
   1. High school graduate.
   2. Associate degree preferred.
2. Experience
   1. Proficient in Microsoft Office products and working knowledge in general office procedures required.
   2. Healthcare environment experience preferred.
3. Other Qualifications
   1. Types accurately with a speed of 60 w.p.m.
   2. Superior communication, organizational, human relations, and active listening skills.
   3. Takes initiative and demonstrates exceptional attention to detail.
   4. Able to work independently and prioritize multiple tasks.
   5. Willing and able to provide exceptional customer services.
   6. Ability to identify and solve problems, collect data, establish facts and draw conclusions. 
   7. Able to self-manage to ensure deadlines are met.

 
Physical Requirements: Performs repetitive tasks.  Does sedentary work:  prolonged periods of sitting.  Manual dexterity (eye/hand coordination).  Hears alarm/telephone.  This position requires clarity of vision >20 inches and <20 feet.
The Regulatory Compliance Administrative Assistant manages stress appropriately, makes decisions under pressure, handles multiple priorities, works alone, and manages anger, fear, hostility, violence of others appropriately.
 
Working Conditions: The Regulatory Compliance Administrative Assistant spends approximately 99% of his/her time in an air-conditioned environment with varying exposure to excessive humidity and noise.  The remaining 1% of his/her time is spent in an automobile.
 
 Essential Functions of the Regulatory Compliance Administrative Assistant Position:

1. Actively supports Regulatory Compliance Education Manager and Quality Manager as needed.
2. Responds appropriately and promptly to inquiries or refers to appropriate personnel.
3. Maintains strict confidentiality of patient and employee information.
4. Actively participates in the Hospice Quality Reporting program by performing assigned duties timely and accurately (i.e., survey retrieval, recording data on spreadsheets, and organizing data).       
5. Processes external surveys (i.e., enter EGSS into Qualtrics, record data on spreadsheets, and maintain electronic and paper files) timely and accurately.
6. Actively participates in completing audits as needed (i.e. running reports and auditing records) in a timely manner.
7. Demonstrates the ability to navigate and utilize reporting capabilities in Suncoast Solutions and proficient with Microsoft applications, including Excel, Power Point, and Word.
8. Actively participates in managing online education system.
9. Actively participates in clerical duties associated with education and quality programs.
10.  Actively participates in the creation of education and quality materials as needed.
11.  Actively participates in preparing information for external audits.
12. Supports departmental needs related to QAPI Education and Regulatory Oversight Committee meetings; including, but not limited to, drafting documents (i.e., minutes and agendas) emailing information/documents to committee members, and other duties as assigned.
13. Actively participates in processing external clinical contracts.
14.  Actively participates in performance improvement/compliance activities such as data collection, document maintenance, and monitoring for performance/compliance.
15. Collaborates with the Regulatory Compliance Department to identify compliance issues, initiate corrective measures, and support continuous workflow improvements.
16. Effectively presents information in a clear and concise manner.
17. Ability to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors; maintains strict confidentiality and exercises professional discretion with departmental sensitive or privileged information.
18. Demonstrates the ability to embrace change, manage stress, and maintain a positive attitude while getting along with others to work cooperatively in a team environment to meet deadlines, goals, and objectives.
19. Ability to work independently and prioritize multiple tasks to meet the needs of several individuals. 
20. Provides training and ongoing support to staff on the effective use of organizational computer systems and applications.
21. Actively participates on committees as assigned.
22. Exemplifies Hospice of Southern Illinois core values in daily practice.
23. Appropriately manages Paid Time Off per the guidelines set forth in the Employee Handbook and Benefits Manual. 
24. Demonstrates accurate and timely timesheet documentation.
25. Other duties as assigned.

 
Insurance and Benefit Information

• Accrual of Paid Time Off (PTO) and Extended Illness Benefits (EIB)
• Blue Cross Blue Shield Healthcare Medical Insurance. Company pays 90% of the employee’s health insurance premiums and contributes 15% towards the health insurance premiums for spouses or children. Please see the health insurance pricing at  www.hospice.org/careers .
• FLEX Spending/FSA for Traditional PPO Health Insurance Plans
• HSAs for High Deductible Health Insurance Plans with an employer contribution
• Blue Cross Blue Shield Dental Insurance
• BCBS Vision Insurance
• 403(b) Retirement Plans with a company match up to 4% of the employee’s 5% contribution in 2026.
• BCBS Basic Life and AD&D insurance (Paid for by the company)
• BCBS Voluntary Supplemental Life Insurance for the employee, spouse, or children
• BCBS Short-Term Disability
• BCBS Long-Term Disability (Paid for by the company)
• Employee Assistance Program from Mine & Associates
• This position has access to use the Company Vehicle for company related business. If the company car is not available for use, you would receive Mileage Reimbursement of .70 cents per mile for driving your personal vehicle.
• Tuition Reimbursement of $3,500 annually after one year of employment for approved courses.
• Student Loan Reimbursement of $3,500 annually after one year of employment
• McKendree University 10% Tuition Discount
• SIUE 5% Tuition Discount
• Recruitment Referral Reward Program
• Discounts from select companies (auto, cellphone, etc.)
• Earn Burgundy Bucks which can be spent on items such as clothing and services in the Employee Portal
• Wellness Reimbursement of $200 annually for gym memberships, marathons, and weight loss programs